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Privacy Policy

Last Updated: 21 November, 2025

Creston Labs (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or contact us through our online forms.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We only collect personal information that you voluntarily provide to us when you fill out a contact form or reach out to us through our website. This may include:

  • Name

  • Email address

  • Contact number

  • Company name

  • Uploaded files or documents

We also collect non-personal website traffic data for analytical purposes, such as:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

This data helps us improve our website performance and user experience.

2. How We Use Your Information

We use the information you provide for the following purposes:

  • To respond to inquiries and communicate with you

  • To understand your needs when you request IT consulting services

  • To review uploaded files or documents in order to assist you

  • To improve our website, user experience, and service offerings through traffic analysis

We do not use your data for marketing without your permission.

3. Data Storage and Retention

Creston Labs prioritizes user privacy.

  • We do not permanently store personal information submitted through our contact forms.

  • Information is used only for the purpose of responding to your inquiry and is not retained longer than necessary.

  • Uploaded files are reviewed solely to understand your request and are deleted after the interaction is complete.

Non-personal website analytics data may be retained for internal performance analysis, but it does not identify individual users.

4. Legal Basis for Processing (GDPR Alignment)

If you are accessing our website from regions where GDPR applies, we process personal data under the following legal bases:

  • Consent: When you voluntarily submit your information through our contact form.

  • Legitimate Interest: For website analytics and to improve service quality.

5. Sharing of Information

We respect user privacy and maintain strict confidentiality.

  • Creston Labs does not sell, share, or distribute personal information to any third party.

  • We do not use external customer data collection tools (e.g., no third-party form processors, marketing trackers, or CRM data sharing).

  • Data is only accessible to authorized personnel responsible for responding to your inquiry.

6. Cookies and Tracking Technologies

Our website may use cookies or basic tracking technologies to analyze traffic and improve functionality.

  • These cookies do not collect personally identifiable information.

  • You can set your browser to refuse cookies, though some features of the website may not function as intended.

7. Data Security

We take reasonable and industry-standard technical measures to protect your data, including:

  • Secure website hosting

  • Encrypted data transmission where applicable

  • Restricted access to form submissions

  • Regular website monitoring

While we strive to protect your information, no online transmission is 100% secure, and we cannot guarantee absolute data security.

8. Children’s Privacy

Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal information, please contact us so we can delete it promptly.

9. Your Rights

Depending on your region, you may have the right to:

  • Access the personal information you’ve provided

  • Request correction or deletion of your information

  • Withdraw consent

  • Ask how your data is processed

To exercise these rights, please contact us using the information provided below.

10. Links to External Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
The “Last Updated” date at the top indicates the most recent revision.

Continuing to use our website after changes are posted signifies your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to request information regarding your data, you can contact us at:

Creston Labs
Email: talent@crestonlab.com

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